FAQ
Shipping and Delivery
How long does it take for my package to arrive?
Delivery times vary based on the shipping method chosen, but typically, it ranges from 1-3 days. For more details, visit our shipping information page.
Can I track my package?
Yes, we always include a tracking number with your order confirmation, allowing you to easily monitor your package's journey.
What if my country isn’t listed in the shipping options?
Unfortunately, we’re currently unable to ship to countries not listed on our website due to shipping restrictions or regulations.
Which postal company do you use?
We use Swedish postal PostNord for the majority of the shipping for the cheap prices.
UPS is mainly used for USA.
Payment and Security
What payment methods do you accept?
We accept a variety of payment methods including credit cards, PayPal, and secure payments through Nets. Detailed information is available on our payment options page.
How do you protect my personal information?
We adhere to strict data protection policies, using encryption and secure platforms to safeguard your personal and payment information in compliance with GDPR and other privacy laws.
Products
How do I choose the right nicotine pouch strength?
Consider your current nicotine usage and preferences. Our product descriptions provide guidance on the strength levels, from light to strong, to help you make an informed choice.
How often do you update your product range?
We frequently update our inventory to include the latest products and brands. Subscribe to our newsletter for updates on new arrivals and restocks.
Delivery and Handling
What should I do if I receive a damaged product?
Please contact us immediately at support@globalnicotine.com with details of the damage and supporting photographs. We will guide you through the return process and arrange for a replacement or refund.
Can I change or cancel my order after placing it?
Orders can be changed or cancelled within a specific timeframe after placement. Please refer to our order modification and cancellation policy for details.
Returns and Refunds
How do I return a product?
If you need to return a product, please contact our customer service team for detailed instructions on the return process, including conditions for returns and how to send your item(s) back.
What if the product I want is out of stock?
You can sign up for back-in-stock notifications on the product page, and we’ll email you as soon as it’s available again.
Usage and Storage
How should I store nicotine pouches?
To maintain freshness and flavor, store your nicotine pouches in a cool, dry place, away from direct sunlight. Check the product packaging for specific storage instructions.
Can I use nicotine pouches alongside other nicotine products?
We advise consulting with a healthcare professional regarding the use of multiple nicotine products to understand any potential health implications.
General
Do your products contain tobacco?
No, all our products are 100% tobacco-free and offer a smokeless nicotine experience.
What are nicotine pouches and how do I use them?
Nicotine pouches are placed under the lip, providing a discreet way to consume nicotine without tobacco. For detailed usage instructions, please visit our nicotine pouches information page.
Are nicotine pouches safe?
Nicotine pouches are considered a less harmful alternative to tobacco products. However, nicotine is addictive. We recommend nicotine pouches only for adult smokers looking for alternative nicotine products. If you have health concerns, please consult with a healthcare provider before using nicotine products.
What happens if I accidentally swallow a nicotine pouch?
Swallowing a nicotine pouch is not harmful, but may result in less nicotine absorption compared to sublingual use. If you have concerns, consult a healthcare professional.
For any further questions or assistance, please reach out to our customer support team at support@globalnicotine.com. We’re here to help!
